The customer service industry is teeming with opportunities for professional development and growth!
Customer service representatives are in a unique position to leverage their valuable skill set, organization knowledge and company relationships to promote to other functional areas in the same company. You just need the appropriate know-how!
In this article, we’ll teach you how to get out of a call center job and how to transfer your skills to other positions.
What to Know When Transitioning From Customer Service
Transferable Customer Service Skills
Call centers and customer service jobs give you a variety of transferable skills. Consider patience and listening skills—tools call center employees employ on a daily basis. No matter what type of role you pursue next, knowing how to listen and be patient with others will serve you.
Though the work isn’t always glamorous, working in a call center also gives you insight into the challenges and pain points customers are having. This knowledge and connection to the customers is invaluable. Being able to see situations from a customer perspective will help you to create customer-centric solutions in future roles. At the end of the day, where would a company be without its customers?
Additionally, working in a call center also requires that you communicate well and think on your feet. These skills will help you appear cool, calm, and collected during job interviews. That’s always a good look.
When exploring how to get out of a call center job, it’s important to know that you own the story about your career. You can use your resume to share your story and showcase the value of your customer service experience.
List customer service, customer management, and other customer service-related keywords that speak to your call center experience in your resume’s skills section. You can also highlight your skills in the descriptive bullets in the experience section of your resume. Highlight any instances where you went above and beyond to help your company serve its customers.
Finding Where to Work After Customer Service
If you’re wondering how to get out of customer service or where to work after a call center job, you’re in luck. There are so many types of roles you can transition into with call center or customer service experience. Sales roles can be a great fit for people who enjoy talking throughout the day and communicating with people. The listening and customer service skills gained in a call center transfer to sales roles by helping salespeople understand potential customers’ needs. This allows them to better position the company’s product or service as the solution to the customer’s needs.
People with call center experience may also be a great fit for jobs in the communications industry. Employment in media and communications is projected to grow 4% between 2019 and 2029, adding more than 46,000 jobs. Speaking with customers on a daily basis at a call center builds an understanding of customer needs and how to speak to them, a skill set that communications professionals use on a day-to-day basis.
Call center experience can also transfer to human resources-related roles, such as entry-level recruiting roles. Knowing how to talk to people is essential to the work recruiters do day in and day out. Recruiters often spend a lot of time on the phone, something former call center employees are familiar with. Instead of handling customer questions or complaints, recruiters are tasked with sourcing and engaging with potential employees, a task that requires strong verbal communication skills. The career world is your oyster when considering where to work after a call center role.
Explore Your Career With BestCompaniesAZ
If you’re considering transitioning to a new career, BestCompaniesAZ is here to help. We can help you find opportunities at some of Arizona’s top employers in a variety of industries. Our resources can show you how to get out of a call center job and showcase options for where to work after a call center. From healthcare to financial services, to nonprofit organizations and technology companies, we’ve got the know-how to help you weigh your options and find a role you love. Explore our blog to find rich resources, such as our Relocation Guide. There’s more where that came from. Contact BestCompaniesAZ today and learn how you can expand your career with some of the country’s best employers.