Recognized for Service Excellence in the U.S. and International Markets
SCOTTSDALE, Ariz., March 7, 2016 / — GoDaddy Inc. (NYSE: GDDY), the world’s largest technology provider dedicated to small businesses, was presented with a Silver Stevie® Award in the Best Use of Technology in Customer Service category at the tenth annual Stevie Awards for Sales & Customer Service on Friday. Additionally, the company won three Bronze Stevie® Awards for Customer Service Training Team of the Year, Sales Support Team of the Year – Computer Services and Award for Innovation in Customer Service – Computer Industries.
The Stevie Awards for Sales & Customer Service are the world’s top sales awards, business development awards, contact center awards and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business Awards and International Business Awards.
This is GoDaddy’s fifth consecutive year of recognition by The Stevie Awards for Customer Service. Customer satisfaction is determined using Net Promoter Scores (NPS) which routinely ranks GoDaddy’s global customer care interaction among the best in the world. The company was also recently recognized in FORTUNE magazine’s annual “100 Best Companies to Work For®.” GoDaddy serves approximately 14 million customers and is in 53 markets and 26 languages around the world.
About 60 percent of GoDaddy employees are customer care specialists who provide technical assistance in English language on a 24/7/365 basis (other languages have local hours of operation) to new and existing customers located around the world. Operating as “business consultants,” GoDaddy specialists work hand-in-hand with customers to solve problems and provide guidance at every stage of their small business journey. While most technology companies make it difficult – if not impossible – to talk to a live specialist on the phone, GoDaddy provides an easy to access number on its website and encourages customers to call anytime.
“GoDaddy’s ‘secret sauce’ is our personalized customer care,” said Kevin Pigman, GoDaddy Senior Vice President of Global Customer Care. “It’s an honor to be recognized for our customer care as we sharply focus on providing top-quality service and products to help small businesses succeed around the world.”
GoDaddy employs approximately 5,000 people and is headquartered in Scottsdale, Ariz. U.S., with other facilities in Washington, Massachusetts, Iowa and California in the U.S. Globally, GoDaddy has locations in Asia, Australia, Brazil, Canada, India, Mexico, The Netherlands and in the U.K.
More than 60 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging earlier this month.
“Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further recognizing the importance of sales and customer service in all aspects of business,” said Michael Gallagher, president and founder of the Stevie Awards. “The widespread support of this program made the 2016 competition that much more intense between finalists. The judges were deeply impressed by the winner’s accomplishments and we congratulate all of the winners on their commitment to excellence and innovation.”
More than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 11 percent over 2015. Finalists were determined by the average scores of 115 professionals worldwide, acting as preliminary judges. Entries were considered in 59 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Consulting Practice of the Year; more than 50 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Business Development Achievement of the Year; and categories to recognize new products and services and solution providers.
The awards were presented to honorees during a gala banquet on Friday, March 4 at the Paris Hotel in Las Vegas. More than 500 executives from the U.S.A. and several other nations attended.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
About The Stevie Awards
Stevie Awards are conferred in six programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
GoDaddy’s mission is to radically shift the global economy toward small businesses by empowering people to easily start, confidently grow and successfully run their own ventures. With more than 13 million customers worldwide and more than 60 million domain names under management, GoDaddy gives small business owners the tools to name their idea, build a beautiful online presence, attract customers and manage their business. To learn more about the company, visit www.GoDaddy.com.