Arizona’s Most Admired Companies is an awards program designed to recognize the contributions and impact all Arizona employers bring to our great state. Now in its 9th year, Arizona’s Most Admired Companies program has quickly gained credibility as the most prestigious awards program in the state.
We believe everyone is a leader at American Express. In 2017, we introduced the American Express Leadership Academy; a curated collection of the best tools, programs and processes in leadership development for all colleagues. A part of this initiative includes the American Express & Harvard Certificate in Leadership Excellence program, a customized, best-in-class leadership development experience. Participants will gain powerful skills to take their leadership to the next level. We have a second program in partnership with Harvard called “New People Leader Program” designed to help first-time people leaders make successful transitions into their new roles. To complement the Leadership Academy, we offer targeted development opportunities to Arizona-based employees. These offerings provide opportunities to acquire or strengthen skills, better understand their career options, and be ready for the next step in their career.
The Phoenix Market Executive Team (PMET) consists of senior leaders from each local line of business to provide leadership for over 7,100 Arizona colleagues. They are guardians of our culture, role model an enterprise mindset and strengthen our community. Focus areas include local talent management/development, community service, local employer branding and communications — all intended to enhance employee engagement, foster collaboration and strengthen our community.
At American Express, we believe that serving our communities is not only integral to running a business successfully, it is part of our individual responsibilities as citizens of the world. The mission of our program is to bring to life the American Express value of good corporate citizenship by supporting communities in ways that enhance the company’s reputation with employees, customers, business partners and other stakeholders. We do this by supporting visionary nonprofit organizations that are: preserving and sustaining historic places for the future; developing new leaders for tomorrow; and encouraging community service where our employees and customers live and work.
In 2017, our Phoenix colleagues alone donated over 21,650 hours of volunteer service through our company’s Serve2Gether program. We also hosted one of our most highly anticipated events, Community Day, where over 300 volunteers spent the day helping out eight different local nonprofit agencies. Backpack SOS is one of our favorite ways to give back to the community. Amex also participates heavily in Habitat for Humanity here in Phoenix, the Special Olympics where we host Opening Ceremony Dinner for both the spring and fall games, and World Vision.
We engage employees in our environmental responsibility efforts through our Green2Gether initiative. Green2Gether provides regular communications on our carbon reduction goal and gets employees involved in projects that conserve energy. In addition, our Trip Reduction Program offers free or low-cost alternatives to single-passenger commuting, including carpool, vanpool, bike to site, etc. for our employees.
Above all else, we are a service company. Our company mission statement is “to provide the world’s best customer experience every day.” It is a statement we both live by and aim to demonstrate in everything we do. We pride ourselves on providing superior service and building lasting relationships with our customers for over 168 years. We are happy to report that satisfaction with the service we provide is consistently rated to be “at or near all-time highs” across our servicing channels.
At American Express, we do not use a script for customer service interactions. We encourage our customer service colleagues to do what’s right for the unique customer and situation. This adds to the authenticity of the interaction as well. It truly is an American Express colleague conversing with the customer and investing into each situation as needed.
As digital continues to dominate the narrative, American Express has been constantly transforming our digital services to meet the growing demands. In 2017 alone, we have invested in over 100 projects to enhance the way customers connect via mobile, our app, and the Web. We aim to meet the customer on their terms and on their timeline. We are available 24 hours a day, seven days a week, and 365 days a year globally.
We understand to be truly healthy is not just your body, but also your mind, family, financials, and more.
In 2017, we revamped our parental leave program to provide 20 weeks of full paid time off for new mothers or fathers who are growing their family via pregnancy, adoption or surrogacy.
We provide 24/7 on-site activity centers, marked walking paths, Point2Point bikes, a sand volleyball court and Wellness Centers complete with a nurse practitioner, health coach, dietitian and registered nurses. We offer on-site blood draws, mammography and prostate screenings, well woman exams, flu/allergy shots, immunizations, dental services, CPR training, a 24/7 virtual doctor with ePrescriptions available and more. Our activity centers offer ultra-subsidized group classes such as yoga, Pilates, Zumba, meditation, and Tai Chi.
Our Healthy Living Cafés in three of our Arizona locations provides daily healthy meal options plus monthly superfood sampling events.
We also provide Amex families with annual health screenings, cancer support, subsidized Weight Watchers memberships, free preventative prescriptions/vitamins, telephonic wellness coaching, support groups for parents with special needs children, financial wellness tools, backup child care and more. Plus, we offer a Healthy Minds Employee Assistance Program, which assists colleagues through tough times by helping them sort through issues and develop a solution. It is 100% free and confidential.