USAA is unlike any other financial services organization. When you join us, you’ll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. We draw upon our unique understanding of the military community’s lives and livelihood, and our own financial strength, to provide a full range of highly competitive financial products and services for every stage of life.
Our strength, stability and drive serve an important purpose. We are proud employers of a diverse workforce and inclusive of individuals with disabilities, military and spouses/partners, and a multi-generational workforce. In order to play a role on our team, you don’t have to be connected to the military yourself – you just need to share our passion for serving our members.
The USAA Standard
Defines the principles for how we aspire to develop our culture, deliver our mission, serve our members and live our brand.
- Keep our membership and mission first
- Live our core values
- Be authentic and build trust
- Create conditions for people to succeed
USAA makes a consistent effort to reinforce our culture, values and mission, through a variety of channels:
- Our internal employee website, features news, member stories and videos
- Regular employee meetings bring us all together to learn and share
- Emphasis on behaviors important to our culture in performance reviews
- Unique employee development programs
What makes you unique makes you essential to our team.
From the moment employees become part of the USAA family, they are immersed in a culture that profoundly embraces the service and sacrifices made by those whom the organization serves – the men and women of the U.S. military and their families.
Having the opportunity to serve the financial needs of those who serve the country is an honor for all of us. Maintaining a workforce that is reflective of our diverse membership and community is vital to our mission.
The military community is one of the most diverse in this country and our ability to provide best-in-class service is directly connected to understanding the needs of our membership and providing innovative solutions.