CarMax Careers & Culture

When you join our team at CarMax, you become part of a culture based on transparency, integrity, and an unwavering focus on doing what’s right, not only for our customers, but for all of our associates and the communities we live in as well. Bring your curiosity and we’ll provide you with opportunities to continue learning, to grow your skills, and to shape your career in ways you haven’t even imagined. We think differently here. We’re growing together. We’re redefining journeys.

Grow Your Career

At CarMax, you can shape your career path in ways you never imagined. If you share our values and a drive to do what’s right, you’ll find we’re invested in your future and advocate curiosity and development. With tailored training and mentorships (both formal and informal), we’ll help you discover your passions and pursue your interests. By developing honest relationships with your mentors and peers, you’ll grow from sincere feedback and customized guidance. At CarMax, you never have to feel unsupported or alone, you’re part of a team that cares and constantly encourages you to learn and grow.

As an associate at one of our Contact Centers, you’ll ensure we’re putting people first. You’ll handle a wide range of customer interactions and make it easy for them to buy and finance the right car for their needs, making their lives much easier. Whether you’re talking to a customer on the phone, working with them online, or answering their questions via text message, your care and empathy will give them the personalized experience they deserve.

Diversity & Inclusion

The CarMax culture of diversity and inclusion is built on a foundation of integrity and respect, driven by our core values. Our associates live these values, embrace our differences, and challenge perceptions. As a company, we nurture a culture where innovation thrives and our workforce reflects the communities we serve.

Giving Back

Helping others is part of our culture — it’s simply what we do — and you can be a part of it. We encourage our associates to volunteer and give back, and it is their passion and dedication that drives our investments and partnerships. Through associate-driven programs, we show the communities where we live and work that we care. Together we are empowered to make a difference.


Health Coverage

Medical Plan • Dental Plan • Vision Plan • Health Care • Flexible Spending Account • Domestic Partner Eligibility


Expectant Mothers Program • Wellness Incentives • Digital Wellbeing Platform • Comprehensive nurse support for chronic conditions • Employee Assistance Program

Paid Time Off

Vacation • Sick Time • Holidays • ​​​​​​​Personal Time

Retirement & Financial Planning

Immediate 401(k) eligibility with up to 6% company match • Employee Stock Purchase Plan

Supplemental Insurance

Life Insurance • Business Travel Accident Insurance • ​​​​​​​Short- and Long-Term Disability

Smart Savings

Tuition Assistance Program • Day Care Savings Account • Adoption Assistance • Car and Other Associate Discounts

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