Arizona's 2019 Most Admired Companies

Leadership Excellence

USAA’s leadership is also very active in the community, serving on multiple boards and partnering with many localgroups to provide leadership, volunteers and sponsorship including:

  • Junior Achievement
  • Fighter Country
  • Hispanic Chamber
  • USO
  • Teach for America
  • Girl Scouts AZ Cactus Pine Council
  • AZ Diversity Council
  • Diversity Leadership Alliance
  • GCU Advisory Council
  • Hiring our Heroes
  • Arizona Coalition for Military Families
  • Arizona Corporate Council on Veteran Careers

Workplace Culture

USAA recognizes the strength that comes with a variety of perspectives and beliefs, and an environment that encourages respect and trust. Our ability to attract, develop and retain the very best diverse talent reflective of our membership and community is vital to our continued success and is part of the USAA standard to embrace diversity perspectives and be purposefully inclusive. USAA fosters multiple Diversity and Inclusion Business Groups (DIBG’s) that allow employees to join, collaborate and learn about the unique aspects of other employees and their perspectives. Currently over half of USAA employees are members of least one DIBG. In 2018 these groups collaborated to offer over 50 Diversity and Inclusion events on the Phoenix Campus. USAA is highly committed to the Development of it’s employees. We offer an Educational Card that allows employees to take college or university classes in any area and professional designation programs in approved areas of study. Over 25% of Phoenix employees participate in this benefit, which is significantly higher than industry benchmarks that are typically about 4-6%.

Corporate and Social Responsibility

Employees volunteer at a variety of organizations helping thousands of people. Employees volunteer on their own or through company-sponsored volunteer opportunities. Each employee receives two days of paid time off to volunteer at a non-profit that is meaningful to them. In 2018, Phoenix employees logged over 27,000 volunteer hours, packed 28,000 food boxes for families and children in need, served over 7,500 meals to the homeless and veterans, and assembled over 800 school readiness kits for our local schools. Employees who log 24 or more volunteer hours receive $200 through our online giving platform to donate to their favorite charity. Our annual Bowlathon takes place in April/May and is a time when we support a worthy cause while having fun bowling. Employees form teams with co-workers, family; friends to participate and raise money. In 2019, over 835 employees, together with USAA, raised $109,000 for Valley of the Sun YMCA – providing 1,100 military families with the opportunity to participate in YMCA programs and 150 military children to attend summer camp. Season of Sharing provides employees with the opportunity to help the military and local Arizona community during the holiday season. In 2018, employees donated 2,365 pounds of food, sponsored 47 families – providing them with gifts and a holiday meal, assembled 1,200 care kits to help the military and first responders, donated 400 toys, and sponsored 290 children so they would have at least one gift to open.


One example of how we empower our employees to contribute to innovation is through the USAA Labs Program. This provides a forum for employees to create, share and vote on ideas that directly impact business results and help serve our members. Once an idea is submitted to the Labs Program it is available for employees to vote and comment on and gives leadership, business and process owners the opportunity to “champion” the idea. The idea is then taken through a series of stages to evaluate, design, development and potentially be implemented.Another avenue of the USAA Labs Program is creating business “Challenges” where senior leaders can post questions, and present member, business and/or strategic challenges to be solved by employees. This allows leadership to solicit ideas directly from the employee community. These Challenges are offered in all lines of business and give employees the opportunity to apply their creativity and knowledge of their job roles to create solutions to actual business needs.The labs program also allows leaders to create competitions that allow employees to work on teams that create innovative prototypes for both USAA employees and members. These products are then presented in a competition format to be judged to earn prizes and potentially have their products adopted. This allows employees to work in a team setting to collaborate and develop actual products for fellow employees and USAA members.The various avenues of the USAA Labs program offer tremendous development opportunities for employees to serve as process owners for their business groups. Employees can apply for rotations to work with the Innovationteam to further their professional development. These employees will collaborate with the labs team, their business groups and company partners to take submitted ideas through the stages of evaluation, development andimplementation.In 2018, USAA Labs had 7,600+ employee submissions and implemented 1,172+ new ideas to the benefit of members and employees. 87% of employees participated in employee innovation in 2018. In addition to product and employee innovation USAA has created a unique program designed to give employees a better understanding of our military membership. Through VETNet, USAA’s military employee resource group, employees have the opportunity to experience Zero Day PT. This event was created to simulate the first day of basic training that our military members experience. In conjunction with local military groups and veteranemployees, participants experience 4 hours of intense “boot camp” style training. The event is “authentic” as possible even including a bus trip designed to simulate a trainees initial basic training experience. Participants also learn about various branches of the military, practice military terminology and traditions and train with fellow employees in platoons led by employee volunteers and military leaders. The event ends with a 1-mile group run and a dog tag presentation ceremony to reward their participation. This event has been offered multiple times on many of USAA’s campuses including three times on the Phoenix campus where hundreds of employees have volunteered to gain further perspective into our membership.

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