May 15, 2018 BestCompaniesAZ

USAA seeks to hire more IT experts to help deliver top-tier digital services

Click here to view the story originally featured and provided by azcentral.com

USAA was recently featured on azcentral.com where they reported that the company is actively seeking top talent to fill the many IT jobs available at the USAA office in Phoenix. Read on for the full article written by azcentral.com, or click here to view on azcentral.com.

A San Antonio-based financial services company may not be the first place that a Phoenix-based expert in information technology would consider looking for a job. Maybe, however, it should be.

USAA is a financial services company unlike any other due to its unique client base–members of the U.S. military, veterans, and their families. The company’s Phoenix location is actively seeking both IT employees for their technology and digital teams and member contact employees as they continue to grow.

Mike Pansini, the Vice President of IT for USAA’s Phoenix Campus, describes the ideal employee for these roles “We are looking for IT team members that want to tackle tough business and member problems through the innovative use of IT.  We are looking for curious, deep-thinkers that are humble and have a real passion for technology and want to apply their knowledge to our noble mission of serving those who’ve served.”

The company’s mission–to provide quality financial services that meet the needs of its special membership–brings meaning and passion to the employees that help make it happen. Today, that mission continues to expand as USAA seeks to be the provider of choice for military families, and has been expanding for over 95 years.

Founded by a group of just 25 army officers seeking auto insurance in 1922, the company now employs more than 32,000 people around the world to serve customers. From its headquarters in San Antonio, to its second-largest office in Phoenix, to international locations in London and Frankfurt, USAA offers insurance, investments, and banking service to its growing member base of more than 12 million.

While there are a number of reasons that current and former military members choose USAA for their insurance and financial needs, perhaps the most common reason is that USAA and its employees understand the particular challenges associated with the lifestyle.

“In my time in the Air Force and working with veterans from all branches as a civilian, I’ve found that the military instills an unapparelled sense of self-sacrifice, discipline and mission focus. We share their commitment to accomplishing our mission of serving them and their families.”  Explains Patrick Fitzhugh, a Manager in USAA’s Member Solutions Department and a U.S. Air Force Veteran.

Military members, for example, are often on the move. Whether on temporary assignment or a permanent change of station, that means that the concept of a “neighborhood bank” is nearly impossible for service members. That’s why there are no physical bank branches of USAA, but rather a robust system of online and phone services supported by employees all over the country.

To make sure that the system stands up to customers’ needs, cutting edge online services are critical. That’s one of the reasons why the company recruits IT experts who can help maintain USAA’s superior online services. From opening new accounts to virtually depositing checks to making investments, seamless service on the company’s website and app help ensure that members can get the services they need, wherever they are.

“USAA’s mission is to facilitate the financial security of our members, and IT is one of the main enablers of fulfilling that mission.  We have been serving a highly mobile and geographically distributed military community for nearly 100 years. Through this time, we’ve continuously innovated and adapted to deliver this world-class service. Innovation is in our DNA with a portfolio of over 600 patents. Looking back in time, USAA has been a pioneer in technology use cases such as document imaging; 800 services; video telephony; mobile/remote deposits; and mobile biometric authentication.”  Mike Pansini adds.

Member contact services are equally critical. Once again, USAA members want to get assistance and solve problems quickly and remotely, and they want to work with somebody who understands their challenges.

In order to ensure that all employees really do understand the nuances of those challenges, USAA provides an orientation that helps them to relate to the company and its members.

All new employees are immersed in USAA’s culture from the first day of training, participating in an orientation that introduces them to the mission and membership.

While USAA expects a lot from its employees, it also offers a lot in return. Competitive pay, flexible hours, free financial advice, annual and holiday bonuses, and an employee education program to pursue further degrees and certifications are just some of the benefits that employees enjoy.

The company also works hard to encourage team building and to ensure that employees enjoy working together. Group exercise classes, monthly on-site food truck events, and recreation areas all encourage the people working at USAA to play well together so that they can work well together.

Additionally, employees also enjoy being part of a diverse team in an inclusive and welcoming environment, where company leadership recognizes the strength that comes with a variety of perspectives and beliefs.

Diversity and Inclusion are essential components of the business strategy.  That strategy includes USAA’s diversity and inclusion credo: “Many Faces. One Mission.”  At USAA, diversity and inclusion means creating an environment where everyone has the experience of being welcomed, valued, respected and heard.

Overall, USAA makes incredible efforts to ensure that employees have the opportunity to grow both professionally and personally, resulting in a world-class employee experience.

Ashley Cavello is a Director in Member Solutions and Lead for Phoenix’s Elevate Team, which is a Diversity Business Group for Women “At USAA we are encouraged to have a voice. A voice that is valued for individuality, creativity, and diversity. Throughout my 15 years at USAA I have been able to thrive in an environment where I could work full time, raise a family, obtain a Bachelor’s Degree, an MBA, and be part of some amazing business groups. Every day is an opportunity to self-develop and network with top talent where we collaborate together and strive to move the business forward.”

The passion of its employees, focus on its mission together with the company’s strong values, are a major reason that USAA was selected this year as one of the Top Companies to Work for in Arizona.

To learn more about this Top Companies winner, visit USAA.com