STAMFORD, Conn.– Synchrony Financial (NYSE:SYF), a premier consumer financial services company with 80 years of retail heritage, today announced it is the highest-rated financial services provider in the 2016 “Top 100” Call Center award from BenchmarkPortal, and third overall in the “large center” category.
The distinction marks the third consecutive year Synchrony Financial’s call centers have been recognized by BenchmarkPortal, a global leader in the contact center industry. Synchrony Financial has earned BenchmarkPortal’s Customer Service Center of Excellence certification for the past three years and has also been recognized as a “Top 3 Call Center” in 2014, 2015 and 2016.
The “Top 100” competition compares the performance of contact centers throughout North America by evaluating their key metrics against industry peers. Entries are all cross-checked, validated and approved by certified call center experts, and the resulting submissions are scored on the basis of both quality and cost efficiency.
“The recognition by BenchmarkPortal underscores and validates our continuous efforts to provide the best customer-focused experience possible,” said Kurt Grossheim, chief operating officer of Synchrony Financial. “Our company focuses on continually improving the customer experience in ways that are important to them.”
The “Top 100” process is based entirely on statistical comparisons to the world’s largest and most respected database of call center metrics, and objectively identifies centers who are achieving superior results both in financial and qualitative terms.
Each center was compared from a wide variety of industries and assigned numerical ratings. As a result, Synchrony Financial was determined to be a “Top 100” Call Center in North America.
“Synchrony Financial’s contact center is among the best in its industry,” said Bruce Belfiore, CEO, BenchmarkPortal. “This award was granted on the basis of objective, metrics-driven performance. Synchrony Financial stood tall against its competitors according to the world’s largest database of call center metrics. This is not easy to do, and we congratulate them on their accomplishment.”
About Synchrony Financial
Synchrony Financial (NYSE:SYF), formerly GE Capital Retail Finance, is one of the premier consumer financial services companies in the United States. Our roots in consumer finance trace back to 1932, and today we are the largest provider of private label credit cards in the United States based on purchase volume and receivables. We provide a range of credit products through programs we have established with a diverse group of national and regional retailers, local merchants, manufacturers, buying groups, industry associations and healthcare service providers to help generate growth for our partners and offer financial flexibility to our customers. Through our partners’ more than 300,000 locations across the United States, and their websites and mobile applications, we offer our customers a variety of credit products to finance the purchase of goods and services. Our offerings include private label and co-branded credit cards, promotional financing and installment lending, loyalty programs and Optimizer+plus branded FDIC-insured savings products through Synchrony Bank.