Arizona’s Most Admired Companies is an awards program designed to recognize the contributions and impact all Arizona employers bring to our great state. Now in its 9th year, Arizona’s Most Admired Companies program has quickly gained credibility as the most prestigious awards program in the state.
At Mobile Mini, our employees are our strength. Our capable leaders not only set the direction for our organization, but they are also an integral part of achieving the record success that the company is experiencing. The vision is set at the top, but it is because of the strong leaders at Mobile Mini that our workforce is engaged and committed to delivering on expectations. With an employment base of more than 2,000 employees across more than 150 locations in three countries, Mobile Mini’s talented management provides the direction and leadership needed to grow a $1 Billion international company, while always remaining true to Mobile Mini’s core values.
Our leaders serve on a variety of Boards within the local community, including St. Mary’s Food Bank Alliance, UMOM, Child Crisis Arizona and A New Leaf, showcasing our community commitment while also exemplifying the spirit of giving back.
Our leadership fully embodies our value of “Integrity and Transparency in Everything we do” by demonstrating the commitment to doing the right thing, even when nobody’s watching. We foster open and honest communication at all levels of the company, and conduct our business with the highest ethical standards. Mobile Mini’s best-in-class performance has transformed the way we do business and is something that we are extremely proud of.
At Mobile Mini, we like to say “people make it happen.” It’s more than a slogan. It defines the very fabric of Mobile Mini’s culture of community outreach and giving. This commitment is embodied every day as we encourage and support one another in donating time, talent or treasure to local organizations across our footprint. We believe it is our responsibility to create a sustainable future for the communities and the people which have made us the great organization we are today. It starts with giving back.
Pay It Forward Day is an annual event that joins together employees all over the nation in a day of service to the communities in which they live and work. We are proud to acknowledge that our employees donated their time and money to many needy charities, but our spirit of service is not limited to one day a year. Mobile Mini employees give continuously throughout the year and structure team building events around charitable opportunities. We even encourage interns to volunteer through a structured community service activity. In July, summer interns will pack emergency food boxes for those in need by partnering with St. Mary’s Food Bank Alliance. That same month, we are conducting a “Pack the Pack” drive to fill Mobile Mini branded backpacks with much needed school supplies for Child Crisis AZ.
Many of our executives serve on the Boards of various local charitable organizations (St. Mary’s Food Bank Alliance, A New Leaf, Child Crisis AZ, Playworks, UMOM New Day Centers, Valley Youth Theater). In addition, Mobile Mini is proud to have relationships with Chrysalis, Junior Achievement, Teen Life Line, Phoenix Suns and Phoenix Suns Charities, as well as the Phoenix Children’s Hospital Foundation. Perhaps the most visible indicator of our commitment to the community is our Community Giving Program. As a world leader in portable storage solutions, the least we could do is provide vital, secure storage for 501(c)(3) non-profit organizations and other needy organizations. Applicants can apply to their local branch to receive four months of free secure, portable storage. The Minions of Kindness (MoK) fund has been created to help our coworkers and their families by raising and distributing funds to those who experience unique and dire circumstances. We offer the Mobile Mini family the opportunity to link arms and make a difference. Every penny – 100% of the donations – goes back to employees and their families.
We are committed to exceptional customer service. We strive to provide an easy, hassle-free experience. Following through on our promises and being available 24/7 is essential to our business, as we understand that our customers’ time is important and they need a partner who mirrors their own sense of urgency. Our customer support team is empowered to resolve customer issues in the first call. In addition, we have developed a unique customer portal (MM Connect™,) that allows our customers to better manage their annual rental costs by making the best use of their equipment, time and budget. With Mobile Mini’s investment in a host of online resources to maximize our value proposition to the customer, today we can offer everything from same-day delivery, on-site activation of all contracted assets to real-time scheduling of pickup, relocation, and more. Whether our customers have 1 unit or 100 on rent, with our advanced online management tools they can manage inventory, job site tools and logistics needs—all in one place and in real time. With MM Connect™, our state-of-the-art customer portal, customers are now empowered for growth through better business insights that allow them to determine where and when they need us and how much they need to spend to get there. With MM Connect™, it’s now easier than ever to reserve, track, manage, pay and grow.
We take our role as the industry leader and supplier of choice seriously and strive to provide our customers with world-class value and service. So much so that almost a decade ago we started asking customers for input. While many companies promote their service, we actually seek to deliver. Nearly ten years ago we began asking a thousand plus customers each and every month where we stand. The poll, conducted by a third party research firm as a live phone survey, uses the accepted loyalty metric standard used by many Fortune 500 companies known as Net Promoter Score (NPS) and Customer Effort Score (CES). Using this metric as a mile marker, we listened, adjusted and asked again.
Using this discipline, we have attained world-class loyalty scores enjoyed today only by the Fortune 500. Our Net Promoter Score is consistently in the 80th percentile and Customer Effort Score is above a 9 on a 10 point scale.
Mobile Mini has invested heavily in the area of innovation. With MM Connect™, our state-of-the-art customer portal, customers are now empowered for growth through better business insights that allow them to determine where and when they need us and how much they need to spend to get there.
Mobile Mini Tank + Pump Solutions now allows customers to manage their rental equipment and compliance of their waste streams easily and efficiently with MM EnviroTrack™. Our proprietary tracking system provides the industry’s best tracking — just for our customers. This convenient set of software, hardware, and unique services ensures our customers are provided with everything needed to effectively manage their rental fleet, waste streams, and regulatory compliance. Bar code scanning using wireless scanners eliminates errors from manual entry and updates constantly as the equipment — recorded and tracked by satellite — moves. MM EnviroTrack™ helps customers manage compliance for their waste streams with automated notifications at preset intervals.
Another cutting edge innovation that Mobile Mini is bringing to its customers is the ability to communicate with our sales support teams via text. Currently, customers are able to receive either e-mails or phone calls from Mobile Mini. The ability to offer text as an option to communicate with us opens up an entirely new medium for our customers to get information quickly. At Mobile Mini, we are proud of our commitment to servicing our customers and this new initiative is aligned with our values.