The feeling of landing an interview is electrifying. Job candidates may feel a mixture of nervousness and excitement, before shifting their attention toward preparing for the interview. Whether it’s a first, second, or third round interview, it’s important for candidates to show up powerfully to land the job.
Customer service is an industry that places a heavy emphasis on personality, patience, and problem-solving. Jobs that require customer service skills are projected to experience rapid employment growth during the decade 2016-2026.
These customer service interview tips will help you showcase relevant qualities and ace your interview.
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Customer Service Interview Tips
Smiles are the currency of customer service—some say that we can even sense a smile over the phone! A smile can help turn an unhappy customer into a happy customer. It can also help candidates appear more friendly and likable in a customer service interview.
Because customer service roles involve representing the company and talking to a variety of different people, interviewers look for people who’re able to be friendly and converse well with others. To be friendly doing your interview, make it a point to smile when introducing yourself, and ask the interviewer how their day is going.
Prepare examples of your ability to help others
When interviewing candidates for customer service roles, hiring managers want to feel confident the candidate has problem-solving skills. They’re also looking for clues that the candidate enjoys being of help to others. To showcase your helpfulness, prepare to speak to 2-3 scenarios where you’ve gone out of your way to help someone. If possible, when speaking to the situations, highlight the steps you went through to help solve the person’s problem. Customer service job interview tips like this one will help you prepare for the situational questions your interviewer may ask.
Speak clearly and confidently
A candidate who communicates clearly and confidently never goes unnoticed in a job interview. Customer service roles require candidates to interact with all types of people. Interviewers want to know that a candidate could represent the company well by communicating in a professional manner. To convey this during your interview, sit up straight and minimize the use of filler words, such as like, um, and uh.
Dress to Impress
In the customer service industry, first impressions are everything. Dressing to impress is one of the most important customer service job interview tips. Because customer service professionals are the face of the company they work for, hiring managers will look for candidates who put themselves together well. Dressing to impress may mean wearing a formal shirt and tie, dress, or suit.
Infuse Personality Into Your Answers
When interviewing for a job, some candidates feel pressure to answer questions the way they feel they should answer them. When it comes to customer service job interview tips, this approach is counterproductive. Sharing standard, predictable answers can cause candidates to appear stiff, rehearsed, or lacking personality. In the customer service industry, having a great personality can be an asset. When practicing your answers, resist the temptation to speak generically.
Instead, find ways to infuse your personality into your answers. “Tell me about yourself” is a great question to do this. Share a few points about your professional background. Then, mention something interesting about yourself that’s not work-related.
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