October 12, 2016 BestCompaniesAZ

Career Advancement: The Changing Culture of Call Centers

Are you looking for a way to launch a new career? As a career coach, I often encounter people who wrinkle their noses as they say “Entry level is fine, but I don’t want to be on the phones.” Let’s re-think that for a minute. Not many people think of a call center as a dream job, but the stigma is outdated. There are some unique opportunities in this field today.

Much of the negative press about call centers came from companies with toxic cultures. You know those awful places, where micromanagement abounds, politics rule and your boss is named Attila? If the company’s culture is bad, it doesn’t matter what position you have; you won’t enjoy your job. Even if you’re the chief beer taster.

On the other hand, jobs become more fun and fulfilling if the company culture is awesome. Award-winning top companies like USAA and GoDaddy have positive cultures and stronger opportunities both at entry level and mid-career. Call centers included.

Why consider working in a call center at a top company?

Call center jobs are plentiful. New contact centers open in Arizona regularly, and the demand for both entry level and management employees is increasing. Contact center opportunities often pay better over time than similar positions in comparable fields like retail.

It’s like a communications boot camp. All day, you’ll be asking questions, listening actively, and de-fusing conflict – it’s better than any book or course. Every single call is a chance for you to improve and learn the listening skills that are so essential for management You’ll be developing your customer service skills in dog years, which will serve you well in your next steps – whatever they may be.

Problem solving will be second nature to you. Unexpected problems will come your way every single day. You’ll be an expert at thinking quickly on your feet, evaluating the options, and finding a solution. Employers in all fields across the board want that skill.

A variety of opportunities. What’s your motivation? If you enjoy making a difference for people, you might consider a company like Progrexion, where you will help others navigate the complex process of credit repair. At USAA, you might become a certified financial planner, working with military families. Enjoy the energy and excitement of technology? You can help small businesses at GoDaddy.

You’ll get a boat-load of organizational skills as you process sales and refunds, take credit card info, log calls, or walk customers through steps to troubleshoot a product. If you aren’t super-organized at first, you will be. Multitasking? You’ll be a master.

Career advancement. Because call centers aren’t for everyone, that makes more room for you! Those who remain dedicated and committed make progress, often quickly. Just don’t turn your nose up at having to make a lateral move or start at the bottom.

Whether you grow into becoming a supervisor, trainer, or manager; get your degree courtesy of your company, as you can do with USAA and Vanguard; or go on to a different field, call center experience with an award-winning company can be either a great launching pad or a solid career.

Are you searching for a career where you have opportunities for advancement? Starting out in a customer service position can quickly lead to a variety of opportunities with a top employer. Join us Wednesday, May 3 for our “Advancing Your Career With a Best Company” Career Event! Get all the details, participating employers, and more here.


About the Author
Lee Vikre – Hiring Jedi
A workplace culture maven, writer, and speaker, Lee Vikre has helped numerous companies develop “best company” cultures, gaining recognition at the local and national level. Lee has been called the Jedi Master of hiring because of her exceptional recruiting abilities and friendships with people who love Star Wars. Her favorite activities involve matching people with their dream jobs at award-winning best companies. Lee coaches CEOs but still hasn’t been able to train her three dogs not to bark during conference calls.